When selecting untracked shipping Marissa is not liable for lost shipments and cannot provide a refund if the package is lost.  Untracked shipping in Canada is lettermail and DOES NOT have liability coverage or tracking.

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Tracked shipping to the USA only includes liability coverage up to $100 CAD. If your parcel goes missing with this shipping option and your order is worth more than $100, a refund can only be issued for $100. 

 

 Expedited parcels to Canada and the USA have full liability coverage of your order. If your package is expedited and the postal service loses the package Marissa can open a claim with Canada post and provide a full refund on the item(s) you purchased once the claim is approved.

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All original paintings are only shipped as expedited parcels with full liability coverage. Both shipping options are the same price, but orders will be shipped as expedited parcels.​​

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If you place an order and your address is incomplete (ex. missing apartment number) and the item is returned to Marissa, the customer is responsible for paying for the shipping costs to re-send the package.

PLEASE double check your information at checkout before submitting your order. If you notice a mistake when you receive the order confirmation email, please notify Marissa ASAP.

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Most orders will be shipped within 2 weeks (10 business days) unless otherwise stated.

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All Mail Club orders are shipped as untracked lettermail world wide. These are sent as standard letters with a stamp. As stated above: If the item is returned to us due to the customer submitting incorrect shipping information, the customer is responsible for re-paying the shipping. This cost is $2 for orders in Canada and the USA or $4 for the rest of the world.

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Lettermail can ocassionaly get lost. If your mail club order has not arrived within 6 weeks please send us an email and we will re ship it to you. We will only cover the product and shipping costs to re-ship our lost mailclub orders since we only offer lettermail for this service.

If you move and do not update your address with us, that is not considered a lost package and falls under incorrect customer information. If the item is returned to us, we will re-ship it.

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We do not offer refunds for mail club. If your order is lost or damaged during shipping we will replace it. 

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If you have questions about mail club regarding cancelling a subscription, updating a payment method, or updating an address, PLEASE VIEW THE DROP DOWN MENUS IN THE MAIL CLUB PRODUCT PAGE.