Shop Policies & FAQ

Shipping Policies

- When selecting untracked shipping Marissa is not liable for lost shipments and cannot provide a refund if the package is lost. Untracked shipping in Canada is lettermail and DOES NOT have liability coverage or tracking.

-Tracked shipping to the USA only includes liability coverage up to $100 CAD. If your parcel goes missing with this shipping option and your order is worth more than $100, a refund can only be issued for $100.

-Expedited parcels to Canada and the USA have full liability coverage of your order. If your package is expedited and the postal service loses the package Marissa can provide a full refund on the item(s) you purchased.

-All original paintings being shipped to Canada or the USA are only shipped as expedited parcels with full liablility coverage. Both shipping options are the same price, but orders will be shipped as expedited parcels.

- If you place an order and your address is incomplete (ex. missing apartment number) and the item is returned to Marissa, the customer is responsible for paying for the shipping costs to re send the package.

PLEASE double check your information at checkout before submitting your order. If you notice a mistake when you receive the order confirmation email, please notify Marissa ASAP.

- All orders will be shipped within 2 weeks (10 business days) unless otherwise stated.

All Mail Club orders are shipped as untracked lettermail world wide. These are sent as standard letters with a stamp. As stated above: If the item is returned to us due to the customer submitting incorrect shipping information, the customer is responsible for re-paying the shipping. This cost is $2 for orders in Canada and the USA or $4 for the rest of the world. We cannot re-absorb the shipping fees as mailclub is already priced very low.

Lettermail can ocassionaly get lost. If your mailclub order has not arrived within 6 weeks please send us an email and we will re ship it to you. We will only cover the product and shipping costs to re-ship our mailclub orders as we only offer lettermail for this service.

We do not offer refunds for mail club. If your order is lost or damaged during shipping we will replace it.

Mail Club

Returns and Refunds

- Returns/Refunds are only offered for items lost or damaged during shipping. But as stated in the Shipping Policies above: this is ONLY offered for items that have been shipped as Expedited parcels.

-Refunds may take up to 1-2 months to be processed for lost packages as these claims are made with Canada Post. If you expedited order has been lost during shipping please contact Marissa at marissa.indoe@gmail.com with your order number or tracking number so she can open a claim with Canada post.

Earring Care

- My beadwork should always be worn with respect, especially beadwork that contains medicine (sweetgrass). My earrings that contain medicine should never be worn when you are drinking, using any kind of drugs, partying, or going out to the bar. Medicine needs to be treated with respect at all times. If you purchase my work you must respect and follow this protocol.

- To protect the integrity of the earrings please refrain from getting them wet! Do not wear earrings while showering, washing your face, outside during heavy rain and snowfall, or anywhere they may get wet.

-Water may cause the varnish used on the centres to become cloudy over time. Water may also cause the sweetgrass to soften leading to breakage over time and may cause damage to the shape of the rabbit fur pompoms.

-For earrings that contain fur: please store them hanging up. For earrings with beaded fringe: please store them hanging up on laid out on a flat surface.