US ORDERS: All products except jewelry, ribbon skirts/pants, and keychains are exempt from tariffs! All original art pieces and reproductions are 0% Tariffs!
Shop Policies & FAQ
Shipping Policies
- When selecting untracked shipping Marissa is not liable for lost shipments and cannot provide a refund if the package is lost. Untracked shipping in Canada is lettermail and DOES NOT have liability coverage or tracking.
-Tracked shipping to the USA only includes liability coverage up to $100 CAD. If your parcel goes missing with this shipping option and your order is worth more than $100, a refund can only be issued for $100.
-Expedited parcels to Canada and the USA have full liability coverage of your order. If your package is expedited and the postal service loses the package Marissa can provide a full refund on the item(s) you purchased.
-Beadwork orders in Canada are only shipped as Expedited parcels with full liability coverage unless otherwise stated (some small beaded items may be offered as lettermail). Both shipping options are the same price, but orders will be shipped as expedited parcels.
-All original paintings being shipped to Canada or the USA are only shipped as expedited parcels with full liablility coverage. Both shipping options are the same price, but orders will be shipped as expedited parcels.
- If you place an order and your address is incomplete (ex. missing apartment number) and the item is returned to Marissa, the customer is responsible for paying for the shipping costs to re send the package.
PLEASE double check your information at checkout before submitting your order. If you notice a mistake when you receive the order confirmation email, please notify Marissa ASAP.
- All orders will be shipped in 1-5 business days unless otherwise stated.
Returns and Refunds
- Returns/Refunds are only offered for items lost or damaged during shipping. But as stated in the Shipping Policies above: this is ONLY offered for items that have been shipped as Expedited parcels.
-Refunds may take up to 1-2 months to be processed for lost packages as these claims are made with Canada Post. If you expedited order has been lost during shipping please contact Marissa at marissa.indoe@gmail.com with your order number or tracking number so she can open a claim with Canada post.
Earring Care
- My beadwork should always be worn with respect, especially beadwork that contains medicine (sweetgrass). My earrings that contain medicine should never be worn when you are drinking, using any kind of drugs, partying, or going out to the bar. Medicine needs to be treated with respect at all times. If you purchase my work you must respect and follow this protocol.
- To protect the integrity of the earrings please refrain from getting them wet! Do not wear earrings while showering, washing your face, outside during heavy rain and snowfall, or anywhere they may get wet.
-Water may cause the varnish used on the centres to become cloudy over time. Water may also cause the sweetgrass to soften leading to breakage over time and may cause damage to the shape of the rabbit fur pompoms.
-For earrings that contain fur: please store them hanging up. For earrings with beaded fringe: please store them hanging up on laid out on a flat surface.
Frequently Asked Questions
Q: "Do you sell your painted centres for others to use?"
A: No. I do not sell my painted centers and do not give permission for any of my work to be copied or replicated. All of my artwork work is my intellectual property and I do not give permission for any of my designs to be re made in any capacity.
Q: "I'm not indigenous, can I purchase your beadwork?"
A: Absolutely!! My beadwork is made for everyone to enjoy regardless of your race or ethnicity! All I ask is that you always wear my work with respect and adhere to my earring care guidelines around substance use and environments where my work is not permitted to be worn.
Q: "Do you accept custom orders?"
A: Please see the "custom order" page on the website.
If you have any questions or need help with an order please email me at: m.indoe@marissaindoe.com